Contact Information
For order help, product questions, rights requests, or policy questions, contact VibeCity support.
Email: austindansonart@gmail.com
Please include your order number if your message is about an order.
Frequently asked questions
What does VibeCity sell?
VibeCity sells graphic apparel, hats, mugs, bags and selected home accessories. Check each product page for its current design, physical product details, available options, price and availability.
Are VibeCity products made to order?
Yes. VibeCity products are printed and fulfilled on demand through production partners, and fulfillment usually begins after payment is accepted.
How long will my order take to arrive?
Shipping methods and delivery estimates are shown at checkout when available. Delivery timelines are estimates rather than guarantees, and carrier, weather or customs delays may occur.
Where do you ship, and how much does shipping cost?
Check the available shipping destinations, methods and charges at checkout for your delivery address and selected products. Shipping costs and options can vary by order.
Will I pay customs fees on an international order?
International orders may be subject to import duties, taxes, brokerage fees or local fees. These charges are the customer’s responsibility unless checkout states otherwise.
Can I return or exchange an item if I choose the wrong size or change my mind?
VibeCity products are made to order, and sales are final once production begins. Returns, exchanges and refunds are not accepted for a change of mind or incorrect size or color selection; the refund policy explains production issues and rights required by law.
What should I do if my item is damaged, defective, misprinted or incorrect?
Contact us within 14 days of delivery with your order number and clear photos of the issue and packaging, and do not wear, wash, alter or destroy the item before review. For a confirmed eligible issue we try a replacement first; refunds apply only where required by law, when replacement is not possible or when we agree in writing.
How can I choose the right size and check materials or dimensions?
Use the options and product details on the specific listing, since fit, materials and dimensions differ by item. If anything is unclear, contact us before ordering because made-to-order items cannot be returned for an incorrect size or color choice.
Terms of service · Refund policy
How can I contact VibeCity customer service?
Email austindansonart@gmail.com with your question and, for an existing order, your order number. Include clear photos of any damaged, misprinted, defective or incorrect item and its packaging.
Privacy policy · Refund policy
What should I do if my package appears lost or tracking says delivered?
If your order appears lost or damaged in transit, contact us within 14 days of the latest tracking update with your order number and any available photos. If tracking says delivered but the package is missing, check the delivery location and contact the carrier first; carrier delays and checkout address mistakes are not refundable.